Your Secure Data

Information in compliance with personal data protection regulations

In Europe and in Spain there are data protection regulations designed to protect your personal information, which is mandatory for our company.

Therefore, it is very important for us that you fully understand what we are going to do with the personal data we ask you for.

This way, we will be transparent and give you control over your data, with simple language and clear choices that will allow you to decide what to do with your personal information.

If you have any questions after reading this information, please do not hesitate to ask us.

Thank you very much for your cooperation.

Who we are?

We are at your disposal, do not hesitate to contact us.

What are we going to use your data for?

In general, your personal data will be used to contact you and to provide you with our services.

They can also be used for other activities, such as sending you advertising or promoting our activities. 

Why do we need to use your data?

Your personal data is necessary for us to be able to contact you and provide you with our services. In this regard, we will provide you with a series of boxes that will allow you to make clear and simple decisions about the use of your personal information. 

Who will know the information we ask for?
In general, only duly authorized personnel of our company may be aware of the information we request from them.

Likewise, those entities that need to have access to your personal information in order for us to provide you with our services may also be aware of your personal information. For example, our bank will know your details if the payment of our services is made by credit card or bank transfer.

Likewise, those public or private entities to which we are obliged to provide your personal data in order to comply with any law will also be aware of your information. To give you an example, the Tax Law obliges you to provide the Tax Agency with certain information on economic transactions exceeding a certain amount.

If we need to disclose your personal information to others, other than as described above, we will ask for your permission in advance through clear choices that will allow you to decide on this matter.

How will we protect your data?

We will protect your data with effective security measures based on the risks involved in the use of your information.

To this end, our company has approved a Data Protection Policy and annual controls and audits are carried out to verify that your personal data are safe at all times.

Will we send your data to other countries?

There are countries around the world that are secure for their data and others that are not. For example, the European Union is a secure environment for your data. Our policy is not to send your personal information to any country that is not secure from the point of view of data protection.

In the event that, in order to provide you with the service, it is essential to send your data to a country that is not as secure as Spain, we will always ask your prior permission and apply effective security measures to reduce the risks of sending your personal information to another country.

How long will we keep your data?

We will retain your information for the duration of our relationship and as long as we are required to by law. Once the applicable legal deadlines have expired, we will proceed to dispose of them in a safe and environmentally friendly manner.

What are your data protection rights?

You can contact us at any time to find out what information we have about you, to correct it if it is incorrect and to remove it after our relationship has ended, if that is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, in order to identify yourself.

How long will we keep your data?

We will retain your information for the duration of our relationship and as long as we are required to by law. Once the applicable legal deadlines have expired, we will proceed to dispose of them in a safe and environmentally friendly manner.

What are your data protection rights?

You can contact us at any time to find out what information we have about you, to correct it if it is incorrect and to remove it after our relationship has ended, if that is legally possible.

You also have the right to request the transfer of your information to another entity. This right is called "portability" and may be useful in certain situations.

To request any of these rights, you must make a written request to our address, along with a photocopy of your ID card, in order to identify yourself.

At the offices of our entity we have specific forms to apply for these rights and we offer our help for their completion.

To find out more about your data protection rights, you can consult the website of the Spanish Data Protection Agency (www.agpd.es).

Can you withdraw your consent if you change your mind at a later time?

You may withdraw your consent if you change your mind about the use of your data at any time.

For example, if you were once interested in receiving advertising for our products or services, but no longer wish to receive any further advertising, you can let us know by filling in the opposition form available at our offices.

If you understand that your rights have been violated, where can you file a complaint?
If you understand that your rights have been disregarded by our entity, you can make a complaint to the Spanish Data Protection Agency, through any of the following means:

There are no costs involved in filing a complaint with the Spanish Data Protection Agency and there is no need for a lawyer or solicitor.

Will we profile you?

Our policy is not to profile the users of our services.

However, there may be situations where, for the purposes of providing the service, commercial or otherwise, we may need to develop information profiles about you. An example might be using your purchase history or services to offer you products or services tailored to your tastes or needs.

In such a case, we will implement effective security measures to protect your information at all times from unauthorized persons who intend to use it for their own benefit.

Will we use your data for other purposes?

Our policy is not to use your data for purposes other than those we have explained to you. If, however, we need to use your data for different activities, we will always ask for your prior permission through clear options that will allow you to decide on the matter.